Terms & Conditions

These Terms & Conditions apply to Open Sky Wellbeing’s memberships, bookings and use of our services. By purchasing a membership or booking a class, tea ceremony, workshop, event or treatment with Open Sky, you agree to these Terms & Conditions.

1. MEMBERSHIP PERIOD & PAYMENTS

The Limitless All Inclusive Membership is $44 per week, with a minimum initial commitment of 4 weeks. Membership payments are processed fortnightly at $88.

Your membership continues after the initial 4-week commitment on a rolling fortnightly auto-debit basis unless cancelled in accordance with these Terms & Conditions.Your membership includes unlimited access to:

  • Stillness Space: Tea Ceremony

  • Movement Space: Vinyasa, Hatha, Slow Flow, Ashtanga, Strength & Conditioning,

  • Functional Movement, Himalayan Kundalini, Strength Pilates and Yin Yoga

  • 10% off selected Open Sky retail, treatments, workshops and events.

2. PAUSING YOUR MEMBERSHIP

Once you have completed the 4-week membership commitment, you may pause your membership.

Membership pauses:

  • must be for a minimum of 1 week;

  • may be taken for up to 3 months per calendar year; and

  • require at least 7 days' notice before the pause begins.

Please note that pausing your membership extends your membership term by the length of the suspension. At the end of your nominated pause period, your membership will automatically resume.

3. CANCELLING YOUR MEMBERSHIP

After completing the initial 4-week commitment,, you may cancel your membership at any time by providing written notice via email to connect@openskywellbeing.com.au.

A minimum of 7 days' notice is required. Your membership will remain active until the end of the applicable notice period. If you cancel before completing your initial 4-week commitment, an early cancellation fee equal to 50% of the remaining membership fees for the uncompleted portion of the initial commitment will apply. Cancellation requests must be made in writing by email - connect@openskywellbeing.com.au

4. BOOKING CLASSES & SERVICES

Bookings for classes, tea ceremonies, workshops, events and treatments should be made through the Open Sky (Momence) app or online booking portal.

When you arrive at Open Sky, please check in on the iPad at reception upstairs. This helps us maintain accurate attendance records. If you have difficulty checking in or cancelling a booking online, please contact the Open Sky team as soon as possible.

5. BOOKING CANCELLATION POLICY

If you can no longer attend a booking, please cancel through the Open Sky (Momence) app or online booking portal.

Cancellations must be made:

  • at least 4 hours before a class or tea ceremony; and

  • at least 24 hours before a workshop, event or treatment.

This allows Open Sky to offer the space to another member or guest.

6. LATE CANCELLATIONS & NO-SHOWS

Late cancellations and no-shows are subject to the following fees:

Classes & Tea Ceremonies

Cancellations made within 4 hours of the scheduled start time and no-shows incur a $10 non-refundable fee.

Workshops, Events & Treatments

Cancellations made within 24 hours of the scheduled start time are non-refundable.

7. PAYMENTS, REFUNDS & UNUSED MEMBERSHIP OR CLASS PACKAGES

Membership

  • Membership payments are made in advance by direct debit.

  • Membership fees are non-refundable once processed.

  • Unused membership time or unused access to classes and services does not create an entitlement to a refund.

Class Packages

  • Class packages are valid for 3 months from the date of first use.

  • Class packages are non-refundable.

  • A class package may be transferred to another person for a $50 administrative fee.

  • Transfers must be requested through the Open Sky team and are subject to approval.

Retail

  • All retail items are non-refundable.

8. CHANGES TO CLASSES, EVENTS & SERVICES

Open Sky may make changes to its class schedule, teachers, workshops, events, treatments and services from time to time.

Where a change affects an existing booking, Open Sky will communicate the change to the affected client where reasonably possible.

9. COMMUNICATIONS

Open Sky may use SMS and email to communicate with you about your membership, bookings and payments, as well as Open Sky news, updates and offers. You may unsubscribe from promotional SMS or email communications at any time.

You may continue to receive transactional communications that are necessary to manage your membership, bookings or payments.

10. PERSONAL INFORMATION

Open Sky collects and uses personal information to manage memberships, bookings, payments and communications and to provide its services. We will not share your email address or any other details to any other party.

11. GENERAL

These Terms & Conditions should be read together with any membership agreement, waiver or other terms that apply to your Open Sky membership or booking.

Open Sky may update its Terms & Conditions from time to time. Where changes affect existing memberships, Open Sky will provide notice of the changes where required. By purchasing or continuing to use an Open Sky membership or booking services with Open Sky, you acknowledge that you have read and agreed to these Terms & Conditions.

Open Sky Wellbeing
connect@openskywellbeing.com.au