OPEN SKY WELLBEING PRIVACY POLICY

Privacy Policy

Last updated: May 2026  |  Suite 1, 63 Stuart Street, Mullumbimby NSW 2482

1. Introduction

Open Sky Wellbeing ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and share your personal information when you visit our website, book classes or treatments, subscribe to our emails, purchase products, or interact with us on social media.

We operate in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Privacy and Other Legislation Amendment Act 2024, and the Spam Act 2003 (Cth).

2. Information We Collect

Information you provide directly

  • Name, email address and phone number when you book classes, purchase passes or contact us

  • Payment information — processed securely via Momence; we do not store card details

  • Health information you voluntarily share when booking clinic treatments

  • Name and email address when you subscribe to our newsletter via Flodesk

  • Messages submitted via our contact form

Information collected automatically

  • Technical data including IP address, browser type, device type and operating system

  • Usage data such as pages visited, time on site, links clicked and session duration

  • Cookies and tracking technologies (see Section 7)

  • Referral source — how you found our website (e.g. via a Google or Meta ad, search, or direct visit)

Information from third parties

  • Ad interaction data, pixel events and custom audience matching from Meta (Facebook/Instagram)

  • Ad click data, Analytics events and conversion tracking from Google

  • Class attendance and purchase history from our booking platform, Momence

  • Email engagement data (opens, clicks, unsubscribes) from Flodesk

3. How We Use Your Information

Delivering our services

  • Processing class bookings, memberships, passes and treatment appointments

  • Sending booking confirmations, reminders and schedule updates

  • Processing payments and issuing receipts

Marketing and communications

  • Sending our email newsletter with class schedules, workshops, events and tea education content (with your consent)

  • Sending our teaware price list and product updates (with your consent)

  • Showing you personalised advertisements on Meta and Google based on your interactions with our website

  • Creating custom audiences on Meta and Google using your email address or website behaviour (with your consent where required)

  • Creating lookalike audiences to reach new people similar to our existing community

Analytics and improvement

  • Analysing website traffic and user behaviour to improve our offerings

  • Measuring the effectiveness of our advertising campaigns

Legal and safety

  • Complying with our legal obligations

  • Protecting the safety of students, practitioners and staff

  • Resolving disputes and enforcing our cancellation policy

4. Email Marketing

We use Flodesk to manage our email communications. By subscribing and becoming a member, you consent to receiving relevant communications from Open Sky Wellbeing.

What we send

  • Class schedules, new offerings and studio updates

  • Upcoming workshops, events and tea education content

  • Teaware collection price list and new product announcements

  • Seasonal promotions and community news

Your rights

  • You may unsubscribe at any time via the link in any email we send

  • We will not send commercial messages without your consent, in accordance with the Spam Act 2003 (Cth)

  • Every commercial email will clearly identify Open Sky Wellbeing as the sender and include a working unsubscribe link

Data shared with Flodesk

Your name and email address are stored and processed by Flodesk in the United States. By subscribing, you consent to this transfer. You can review Flodesk's privacy policy at flodesk.com/privacy.

5. Advertising on Meta (Facebook & Instagram)

Meta Pixel

Our website uses the Meta Pixel, which tracks actions taken on our site (page visits, form submissions, booking completions) and sends this data to Meta. This is used to measure ad effectiveness, retarget previous visitors, and build lookalike audiences. You can manage your preferences via Facebook Ad Preferences at facebook.com/ads/preferences.

Custom Audiences

With your consent, we may upload your contact information to Meta to show ads to our community or find similar audiences. We only upload data for which we have appropriate consent, in line with Meta's Terms of Service and Australian privacy requirements.

Health and wellness advertising

We do not transmit personal health information via the Meta Pixel or Conversions API. You can review Meta's Data Policy at facebook.com/policy.

6. Advertising on Google

Google Analytics

Our website uses Google Analytics to collect anonymised data about how visitors use our site. You can opt out via the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

Google Ads Remarketing

We use Google Ads Remarketing to show ads to people who have previously visited our website. Third-party vendors, including Google, use cookies to serve ads based on past visits. You can opt out via Google's Ads Settings at google.com/settings/ads or the Network Advertising Initiative opt-out page at networkadvertising.org/choices.

Conversion tracking

We use Google Ads conversion tracking to measure actions taken after clicking our ads. This data is reported in aggregate and is not used to personally identify individuals. Google's Privacy Policy is available at policies.google.com/privacy.

7. Cookies

Our website uses cookies and similar tracking technologies. The types we use:

  • Essential — required for the website to function, including booking and navigation

  • Analytics — Google Analytics collects anonymous information about how visitors use our site

  • Advertising — Meta Pixel and Google Ads measure ad performance and enable retargeting

  • Preference — remember your settings on return visits

You can control cookies via your browser settings. For more information visit allaboutcookies.org.

8. Social Media

We maintain an active presence on Instagram (@openskywellbeing). When you interact with our content — by liking, commenting, sharing or messaging — Meta collects and processes that data under their own privacy policy.

We may use publicly visible content (such as posts you tag us in) for community engagement. We will never share your private messages without your consent.

9. Third-Party Data Sharing

We do not sell your personal information. We share data only with the following trusted platforms, to the extent necessary to deliver our services:

  • Momence — booking, attendance and payment processing

  • Flodesk — email marketing; stores name and email for subscribers

  • Meta (Facebook/Instagram) — advertising; receives pixel data and custom audience lists

  • Google — analytics and advertising; receives usage data and conversion events

  • Squarespace — website hosting; may process IP addresses and usage logs

  • Payment processors — secure processing for passes, memberships and teaware purchases

Some of these providers are based outside Australia, including in the United States. By using our services, you consent to your information being transferred to and processed in these countries.

10. Data Security & Retention

We take reasonable steps to protect your personal information, including using secure third-party platforms, HTTPS encryption, and limiting internal access to personal data.

We retain your information for as long as needed to deliver our services and meet legal obligations. Email subscriber data is held until you unsubscribe. Booking and transaction records may be kept for up to 7 years for accounting and legal compliance.

In the event of a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

11. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or out-of-date information

  • Opt out of direct marketing communications at any time

  • Make a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us via openskywellbeing.com.au/contact. We will respond within 30 days.

12. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

13. Complaints

If you have a concern, please contact us first:

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied, you may contact the OAIC at oaic.gov.au or on 1300 363 992.

14. Updates to This Policy

We may update this policy from time to time. The current version will always be available on our website with a revised date at the top.

Open Sky Wellbeing  |  Suite 1, 63 Stuart Street, Mullumbimby NSW 2482  |  www.openskywellbeing.com.au